Privacy Policy

for Robb Building Materials

Effective Date: May 23, 2026
Last Updated: May 23, 2026

Robb Building Materials (“RBM,” “Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, process, store, and safeguard information when you visit or use robbm.com and any related websites, applications, services, forums, marketplaces, customer portals, subscriptions, and digital experiences operated by Robb Building Materials.

By accessing or using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to:

• Our website;
• Online stores and checkout systems;
• Customer accounts;
• Contractor and vendor portals;
• Mobile experiences;
• Marketplace features;
• Forums and community sections;
• Promotions and giveaways;
• Email and SMS communications;
• Customer support interactions;
• Third-party integrations operated on behalf of RBM.

This Privacy Policy does not apply to third-party websites, services, or platforms that may be linked through our website.

2. Information We Collect

We may collect several categories of information from users, customers, contractors, suppliers, and visitors.

A. Personal Information

Personal information may include:

• Full name;
• Business name;
• Billing address;
• Shipping address;
• Email address;
• Telephone number;
• Payment information;
• Tax identification information;
• Government-issued identification where required;
• Account login credentials;
• Order history;
• Customer preferences;
• Communication records.

B. Commercial Information

We may collect:

• Product purchases;
• Transaction history;
• Quotes and estimates;
• Delivery preferences;
• Account balances;
• Financing information;
• Returns and refunds;
• Contractor sourcing requests;
• Rewards activity;
• Marketplace interactions.

C. Device and Technical Information

We may automatically collect:

• IP address;
• Browser type;
• Operating system;
• Device identifiers;
• Network information;
• Referring URLs;
• Session duration;
• Website interactions;
• Search queries;
• Clickstream data;
• Cookie identifiers;
• Geolocation approximations.

D. Marketing and Communication Data

We may collect:

• Email engagement;
• SMS interaction history;
• Ad engagement;
• Survey responses;
• Promotional participation;
• Wishlist activity;
• Saved cart information;
• Feedback submissions.

E. User-Generated Content

If you participate in:

• forums,
• reviews,
• comments,
• chat systems,
• testimonials,
• marketplace features,
• social media integrations,

we may collect and display content you voluntarily submit.

3. How We Collect Information

We collect information:

• directly from you;
• automatically through website technologies;
• from third-party service providers;
• from payment processors;
• from advertising networks;
• from analytics providers;
• from shipping providers;
• from customer support systems;
• from public sources where permitted by law.

4. Cookies and Tracking Technologies

RBM uses:

• cookies;
• pixels;
• analytics tools;
• web beacons;
• local storage;
• conversion tracking tools;
• remarketing technologies.

These technologies help us:

• improve website performance;
• remember preferences;
• analyze traffic;
• personalize content;
• measure advertising effectiveness;
• enhance security;
• recover abandoned carts.

You may adjust cookie settings through your browser; however, disabling cookies may affect website functionality.

5. How We Use Information

We may use collected information to:

• process orders;
• fulfill deliveries;
• manage accounts;
• provide customer support;
• improve products and services;
• personalize experiences;
• analyze website usage;
• send transactional communications;
• send promotional communications;
• administer loyalty programs;
• prevent fraud;
• enforce policies;
• comply with legal obligations;
• conduct internal analytics;
• improve security;
• facilitate contractor and supplier relationships.

6. Legal Bases for Processing

Where applicable under law, we process information based on:

• contractual necessity;
• legitimate business interests;
• user consent;
• legal obligations;
• fraud prevention;
• protection of rights and property.

7. Sharing of Information

We may share information with:

A. Service Providers

Including:

• payment processors;
• shipping carriers;
• cloud hosting providers;
• analytics providers;
• customer support platforms;
• advertising partners;
• email and SMS providers;
• financing partners.

B. Business Partners

Including:

• suppliers;
• manufacturers;
• contractors;
• logistics companies;
• marketplace vendors.

C. Legal and Regulatory Authorities

We may disclose information:

• to comply with law;
• to respond to subpoenas;
• to enforce agreements;
• to investigate fraud;
• to protect rights and safety.

D. Corporate Transactions

In the event of:

• mergers,
• acquisitions,
• restructuring,
• asset sales,
• financing events,

information may be transferred as part of the business transaction.

8. Data Retention

We retain information for as long as reasonably necessary to:

• provide services;
• comply with legal obligations;
• resolve disputes;
• enforce agreements;
• maintain records;
• improve operations.

Retention periods vary depending on:

• transaction type,
• legal requirements,
• tax obligations,
• warranty requirements,
• operational needs.

9. Data Security

RBM implements commercially reasonable safeguards designed to protect information, including:

• encryption technologies;
• access controls;
• secure payment processing;
• firewalls;
• monitoring systems;
• authentication procedures.

However, no internet transmission or storage system can be guaranteed 100% secure.

Users are responsible for maintaining the confidentiality of account credentials.

10. Payment Information

Payments may be processed through third-party providers.

RBM generally does not store complete payment card information on its servers.

Payment providers maintain their own privacy and security policies.

11. Marketing Communications

Users may receive:

• promotional emails;
• newsletters;
• SMS notifications;
• product alerts;
• loyalty updates;
• event invitations;
• marketplace updates.

You may unsubscribe at any time by:

• using unsubscribe links;
• replying STOP to SMS messages;
• contacting RBM directly.

Transactional communications may still be sent after marketing opt-out.

12. Third-Party Advertising and Analytics

We may use third-party tools including:

• Google Analytics;
• Meta advertising tools;
• remarketing services;
• conversion tracking systems;
• social media integrations.

These providers may collect information regarding interactions with our website and advertisements.

Third-party providers maintain independent privacy policies.

13. User Accounts

Users are responsible for:

• maintaining password confidentiality;
• restricting unauthorized access;
• updating account information;
• notifying RBM of security concerns.

RBM reserves the right to suspend or terminate accounts suspected of unauthorized or unlawful activity.

14. Children’s Privacy

RBM does not knowingly collect personal information from children under thirteen (13) years of age.

If we become aware that information from a child has been collected improperly, we will take reasonable steps to delete it.

15. Forums, Reviews, and Public Areas

Information posted in:

• forums,
• comments,
• reviews,
• testimonials,
• marketplace sections,
• public profiles,

may become publicly accessible.

Users should avoid posting sensitive or confidential information in public areas.

16. Your Privacy Rights

Depending on your jurisdiction, you may have rights including:

• access to personal information;
• correction of inaccurate data;
• deletion requests;
• restriction requests;
• data portability;
• objection to processing;
• withdrawal of consent.

RBM may require identity verification before processing requests.

Certain rights may be limited by law or legitimate business obligations.

17. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable law, including rights related to:

• access,
• deletion,
• correction,
• opt-out rights,
• targeted advertising limitations.

RBM will process qualifying requests consistent with applicable regulations.

18. International Users

RBM operates primarily within the United States.

Users accessing the website from outside the United States understand that information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

19. Do Not Track Signals

Some browsers transmit “Do Not Track” signals. Because no universal standard exists, RBM may not respond to all such signals.

20. Data Breach Notification

In the event of a data breach affecting personal information, RBM may notify affected individuals and applicable authorities consistent with legal requirements.

21. Accessibility

RBM strives to make privacy information reasonably accessible to users across devices and technologies.

Users requiring accessibility assistance may contact us directly.

22. Links to Third-Party Websites

Our website may contain links to third-party websites and services.

RBM is not responsible for:

• third-party privacy practices;
• content;
• security;
• policies;
• products or services.

Users access third-party platforms at their own risk.

23. Changes to This Privacy Policy

RBM reserves the right to modify or update this Privacy Policy at any time.

Changes become effective upon posting to the website.

Continued use of the website constitutes acceptance of the updated Privacy Policy.

24. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, please contact:

Robb Building Materials
Website: www.robbm.com

25. Consent

By using this website and related services, you acknowledge and agree to the collection, use, disclosure, and processing of information as described in this Privacy Policy.